
Core Transition and Channel Integration Via SOA Support Product Innovation at Principal Bank
Principal Bank, a $1.3 billion U.S. federal savings bank and member of Principal Financial Group, irecently undertook a technology transformation. Leveraging CBS Communicator with the Fiserv CBS Worldwide Core Banking Solution (CBS), Principal Bank established a service oriented architecture (SOA) environment to develop applications in-house. Integrating various channels, particularly the internet and contact centers was critical as Principal Bank is a direct, or virtual, bank with only one branch office.
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